MeetMentor Platform Terms of Service

§ 1. General provisions

1. These Terms govern the use of the MeetMentor platform available in particular at meetmentor.eu, in applications, panels, local domains and other services branded MeetMentor that refer to these Terms.

2. The Platform is operated by MM prosta spółka akcyjna (MM P.S.A.), with its registered office in Warsaw and address at ul. Przasnyska 2 lok. 8, 01-756 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001253975.

3. The Operator's identifiers are NIP 5253098322, KRS 0001253975 and REGON 545262117.

4. General contact: [email protected]; complaints: [email protected]; privacy matters: [email protected]; notices concerning illegal content and DSA matters: [email protected].

5. These Terms constitute terms for the provision of services by electronic means and also set out rules for entering into and performing contracts concerning services offered through the Platform.

6. The Terms are made available free of charge before a contract is concluded in a form that enables them to be obtained, reproduced, stored and retained.

7. Nothing in these Terms excludes or limits rights granted to Consumers or sole traders enjoying consumer protection under mandatory law.

8. In the event of conflict, individually negotiated terms prevail, followed by specific terms of an Offer or service, and then these Terms, provided that mandatory law is not infringed.

§ 2. Definitions

1. AI Mentor means a chatbot, assistant, avatar, synthetic voice, digital expert profile or other artificial-intelligence solution using a Mentor's materials, knowledge, communication style, image or voice under separate terms, consent or agreement.

2. Client means a User who books, purchases or uses a Mentoring Service, Digital Content, Digital Service or any other paid service offered through the Platform.

3. Consumer means a natural person acting for purposes outside that person's trade, business, craft or profession.

4. Digital Content means data produced and supplied in digital form, including recordings, files, reports, video answers, educational materials and generated summaries.

5. Digital Service means a service enabling a User to create, process, store or access data in digital form, or to share or otherwise interact with such data, including the Account, messaging functions, content libraries and AI functions.

6. Mentor means a natural person, entrepreneur, legal person or other entity accepted by the Operator, whose knowledge, experience, image or materials are presented on the Platform and who performs or contributes to services offered through it.

7. Mentoring Service means a paid service performed with the participation of a Mentor, including consulting, mentoring, expert conversation, educational, business, career or creative sessions, events and answers to questions.

8. Offer means the description of a specific service, including its main characteristics, scope, price, delivery method, availability, restrictions and other information displayed before an Order is placed.

9. Operator means MM prosta spółka akcyjna (MM P.S.A.) with its registered office in Warsaw, Poland.

10. Order means a Client's declaration leading to the conclusion of a contract for a selected service after confirmation of its main characteristics, Price and required statements.

11. Partner or Referrer means a User participating in the MeetMentor Referral Programme.

12. Platform means the website, application, panels, booking, communication, payment, recording, transcription, recommendation and AI systems, together with other MeetMentor infrastructure.

13. Price means the total amount payable by a Client, displayed before the Order is placed, including taxes and mandatory charges unless, due to the nature of the service, they cannot reasonably be calculated in advance.

14. Referral Programme means the programme under which eligible Users may receive remuneration for successful referrals under separate terms.

15. User Balance means a technical settlement balance within the Platform, including voluntarily credited refunds, bonuses, promotional funds and other amounts. It is not a bank account, electronic money or payment service unless the Operator expressly introduces a separate legally compliant model.

16. Session means a one-off or recurring form of interaction with a Mentor, including video or audio calls, in-person meetings, group sessions, activities, events or other formats identified in an Offer.

17. Sole Trader with Consumer Rights means a natural person entering into a contract directly related to that person's business activity where, under applicable law, the contract is not of a professional nature for that person and consumer protection applies.

18. User means any person or entity using the Platform, including a Client, Mentor and Partner.

19. User Content means all data, text, descriptions, photographs, graphics, recordings, transcripts, messages, reviews, files, materials, links and information published, uploaded, created or otherwise made available through the Platform.

§ 3. Service model and role of the Operator

1. Unless an Offer clearly states otherwise, the Client contracts with the Operator, the Operator receives payment and issues the sales document, while the Mentor performs the agreed part of the service as an independent contractor of the Operator.

2. Where a specific Offer is supplied directly by a Mentor or another provider, the identity and details of that provider and the Operator's role are disclosed before the Order is placed.

3. The Operator is responsible for Platform Services and for performance of the contract with the Client to the extent resulting from the applicable model and law. The Mentor is responsible to the Operator for lawful, diligent and Offer-compliant performance of the activities assigned to the Mentor.

4. The Operator does not guarantee any specific business, financial, investment, professional, educational, health, personal or other outcome unless a lawful and express guarantee is included in the relevant Offer.

5. Mentor services are generally informational, educational, inspirational or consultative. They do not constitute regulated legal, tax, investment, medical, psychological, insurance, credit or other professional advice unless the Offer and the Mentor's qualifications expressly establish that such a regulated service is lawfully provided.

6. Clients remain responsible for their own decisions and should obtain advice from an appropriately qualified professional where the matter requires regulated or specialist advice.

§ 4. Age requirements and participation of minors

1. Independent Account creation and purchasing are intended for persons aged 18 or over who have full legal capacity, subject to the following provisions.

2. A person aged 16 or 17 may use the Platform with the consent of a parent or legal guardian where applicable law permits. The Operator may require evidence of such consent.

3. A person under 16 may participate only through a parent's or legal guardian's Account and, as a rule, in that person's presence or under direct supervision.

4. The parent or guardian is responsible for the validity of consent, selection of an appropriate service, provision of relevant information to the Mentor and the minor's safety.

5. The Operator may restrict certain categories to adults or require additional consent, age assurance, verification or guardian participation.

6. A Mentor must not establish hidden or unnecessary private contact with a minor or move communication to unapproved channels contrary to the Platform rules.

§ 5. Technical requirements, availability and updates

1. Use of the Platform requires an internet-connected device, a current supported browser or application, an active email address and support for JavaScript, local storage and necessary cookies.

2. Online Sessions require a stable internet connection, a microphone and sound output device and, for video calls, a camera.

3. The User is responsible for the operation of the User's device, software and connection except where a problem results from non-conformity of a Digital Service with the contract or from circumstances for which the Operator is responsible.

4. The Operator may perform maintenance, updates and service interruptions. Where planned work may materially affect access to a paid service, reasonable advance notice will be given where practicable.

5. The Operator provides updates, including security updates, required to maintain conformity of a Digital Service for the period required by law. Users should install available updates within a reasonable time.

6. Information on digital accessibility, supported devices, interoperability and compatibility is made available to the extent required by law and relevant to the service.

7. The Operator may use third-party infrastructure and providers for hosting, communications, video, payments, transcription, AI, analytics and security, subject to appropriate contractual and legal safeguards.

§ 6. Account registration and security

1. Creating an Account is voluntary but may be necessary to place Orders, use messaging, access the User Balance, content libraries, the Referral Programme or Mentor functions.

2. Users must provide true, current and complete information and update it when it changes.

3. A person must not create multiple Accounts to circumvent Platform rules, limits, promotions, reviews or verification.

4. Users must protect login credentials, use reasonable security measures and promptly inform the Operator of suspected unauthorised access.

5. The Operator may verify email addresses, telephone numbers, identity, age, authority, payment accounts or other information where necessary for performance, security, fraud prevention, settlements or legal compliance.

6. An Account may not be shared with third parties unless the Platform expressly provides team, family or corporate Account functionality.

7. Account deletion does not require deletion of information that the Operator is legally entitled or required to retain for settlements, complaints, defence of claims, security or fraud prevention.

8. The Operator may provide export or download functions for Account data, subject to law, third-party rights and technical limitations.

§ 7. Types of services

1. The Platform may offer individual video or audio calls, in-person meetings, written questions, video answers, group meetings, Q&A sessions, activities, events, long-term mentoring, contact requests, Digital Content, subscriptions, packages and AI Mentor services.

2. The Offer or checkout process specifies the relevant service characteristics, duration, participant limits, delivery method, timing, Price, technical requirements, cancellation rules and restrictions.

3. Certain services may require later scheduling, Mentor approval, satisfaction of eligibility criteria, additional statements or parental or guardian consent.

4. For group services or events, the Operator may specify minimum or maximum participant numbers, registration rules, replacement of a presenter and cancellation conditions.

5. Long-term mentoring, subscriptions and recurring services are subject to additional information on frequency, billing period, renewal, cancellation and termination disclosed before the contract is concluded.

6. The Operator may introduce pilot, beta, test, free, charitable or promotional services with specific terms clearly communicated before use.

§ 8. Orders and conclusion of the contract

1. Before an Order is placed, the Client receives the information required by applicable law, including the service's main characteristics, seller identity, Price, delivery time or method, complaint and withdrawal rules, cancellation conditions and technical requirements.

2. The Client places an Order by selecting the service, providing required information, accepting the relevant terms and statements and using a button or equivalent function that clearly indicates an obligation to pay.

3. Payment is taken when the Order is placed unless a different model is clearly stated for the relevant service.

4. The contract is concluded when the Order is successfully accepted by the Operator. Confirmation is supplied on a durable medium, including by email or in a form downloadable from the Account.

5. The confirmation may identify the documents accepted, their version, language, date and method of acceptance, together with the Order details.

6. Where performance requires Mentor approval or later scheduling, the Mentor should respond and actively seek to agree a date without undue delay and no later than 30 days after the Order.

7. If the Mentor rejects the Order or no date is agreed within 30 days for reasons not attributable to the Client, the Client receives a full refund unless the Client chooses another available service or Mentor.

8. The Operator may refuse or cancel an Order in the event of non-payment, an obvious error, unavailability, illegality, sanctions, suspected fraud or security risk. Any paid amount is then settled in accordance with law.

9. Electronic sales documents are provided where permitted by law and, where required, with the Client's consent.

§ 9. Prices, taxes, currencies and promotions

1. Prices shown to Consumers are total prices including taxes and mandatory charges unless applicable law or the nature of the transaction requires a different presentation.

2. The applicable tax rate, tax treatment and currency depend on the type of service, place of supply, status of the parties and relevant law. These Terms do not establish one fixed VAT rate for all markets.

3. Before placing an Order, the Client is informed of the total amount payable and any costs that could not reasonably be calculated in advance.

4. The Operator may offer promotions, vouchers, discount codes, loyalty schemes, dynamic prices and packages. The relevant conditions are disclosed before use.

5. Price-reduction information is presented in accordance with the rules applicable in the market to which the Offer is directed, including prior-price disclosure where required.

6. Promotional funds and bonuses may have expiry dates and territorial, product or personal restrictions where these are clearly disclosed before grant or use.

7. Where a conversion is required, the exchange rate and any conversion fee are disclosed in the checkout, payment provider interface or relevant settlement information.

8. An obvious pricing or calculation error that a reasonable Client should have recognised may be corrected before performance, with the Client offered confirmation at the correct Price or cancellation and a refund.

§ 10. Payments, saved payment methods, User Balance and refunds

1. Payments may be processed by external providers through cards, transfers, BLIK, payment wallets, the User Balance or other methods displayed at checkout.

2. Card data is generally stored by a licensed payment provider; the Operator receives a token or other limited payment identifier where that model is used.

3. A User may voluntarily save a payment method and separately authorise future charges for specified add-ons, subscriptions, Session extensions or packages. The Price or a clear pricing mechanism and any approved limit must be known before a charge is made.

4. A User may remove a saved payment method or withdraw authority for future charges without affecting the obligation to pay for services already ordered or used.

5. A refund required by law is generally made using the same payment method used by the Client, unless the Client expressly agrees otherwise and incurs no additional cost.

6. Crediting a refund to the User Balance requires the Client's choice or separate agreement unless the amount consists solely of promotional funds whose terms clearly provide otherwise.

7. Amounts held in the User Balance do not bear interest. Rules for withdrawal of amounts originating from recognised refunds must not restrict mandatory rights.

8. The Operator may temporarily hold a settlement, refund, payout or specified funds to the extent necessary to investigate a complaint, chargeback, suspected fraud, sanctions issue or legal obligation. The measure must be proportionate and reasons are provided where legally permitted.

9. The Operator is not responsible for delays caused solely by a bank, payment provider, incorrect payment details, mandatory compliance checks or events outside reasonable control, but will take reasonable steps to investigate.

10. The current bank account used for a particular transfer, invoice or settlement is communicated in the relevant payment process or document and is not a permanent element of these Terms.

§ 11. Cancellation, rescheduling, lateness and no-show

1. Unless an Offer states more favourable conditions, the Client may cancel or reschedule a Session free of charge no later than 48 hours before its scheduled start.

2. Where cancellation or rescheduling occurs less than 48 hours before the Session, the Operator may refuse a refund or apply a proportionate settlement where the time was reserved, the Mentor remained available and such settlement is lawful and was disclosed before the Order.

3. The Operator or Mentor may agree to a more favourable solution, including rescheduling, a partial refund or a voucher.

4. If the Mentor cancels, fails to attend or is so late that proper performance becomes impossible, the Client may choose a new date, a comparable service or a full refund of the unused part of the Price.

5. The Client and Mentor should join on time. If the Client does not join within 15 minutes after the scheduled start and does not report a problem, the Session may be treated as missed for reasons attributable to the Client, after considering the circumstances and mandatory rights.

6. If a Platform-side technical problem prevents or materially disrupts a Session, the Operator offers an appropriate remedy, a new date, a proportionate price reduction or a refund depending on the circumstances and applicable law.

7. If a problem is exclusively caused by the Client's device, software or connection, reasonable assistance may be provided, but the reserved Session may be settled as available and ready for performance.

8. In cases of force majeure or events beyond the parties' reasonable control, including widespread outages, illness, safety threats or authority decisions, the parties should first seek to reschedule without prejudice to statutory rights.

§ 12. Consumer right of withdrawal

1. A Consumer and, to the extent granted by law, a Sole Trader with Consumer Rights may generally withdraw from a distance contract within 14 days without giving a reason.

2. The period runs in accordance with applicable law. Sending a withdrawal statement before the period expires is sufficient. The model form in Annex 1 may be used but is not mandatory.

3. If the Client wants service performance to begin before the withdrawal period expires, the Operator may require an express request for early performance and acknowledgement of the legal consequences.

4. The right of withdrawal may expire after full performance only where all statutory conditions are met, including the required prior request or consent and information concerning loss of the right.

5. Where performance begins at the Client's express request but is not completed before withdrawal, the Client may be required to pay a proportionate amount for performance supplied up to withdrawal, where permitted by law.

6. For Digital Content not supplied on a tangible medium, early supply and loss of the right of withdrawal require the specific statutory conditions, including express prior consent, acknowledgement of the loss of the right and confirmation on a durable medium.

7. Statutory exceptions apply only to the extent provided by law. These Terms do not create additional exceptions.

8. Withdrawal does not affect claims concerning non-conformity, defective performance or other mandatory remedies.

§ 13. Conformity of Digital Content and Digital Services

1. The Operator supplies Digital Content and Digital Services in conformity with the contract, including as to description, type, quantity, quality, functionality, compatibility, interoperability, accessibility, continuity and security to the extent required by the contract and law.

2. In the event of non-conformity, the Client may exercise remedies provided by law, including bringing the service into conformity and, where statutory conditions are met, a price reduction or termination.

3. The Operator may modify a continuously supplied Digital Service where the contract permits, there is a valid reason such as security, technological development, legal compliance, feature improvement or fraud prevention, and statutory conditions are met.

4. A modification does not impose additional cost on the Client. A material adverse modification affecting access or use is communicated clearly and on a durable medium with appropriate advance notice.

5. Where law grants a right to terminate without charge because of such a modification, the Operator informs the Client of the right and how to exercise it.

6. The Operator may allow continued access to the previous version without additional cost where technically feasible and compatible with security and law.

§ 14. Recording, transcription and analysis of Sessions

1. The Operator may capture video, audio, chat, files and Session metadata only to the extent necessary for the function selected by Users, contract performance, transcription or summaries, security, complaints, proof of performance, fraud prevention and the establishment, exercise or defence of claims.

2. Before recording begins, Users receive information about the scope, purpose, legal basis, retention and recipients in the Privacy Policy or a layered notice.

3. A User must not secretly record or publicly disclose another participant's image, voice or statements without an appropriate legal basis. Mandatory laws permitting evidence gathering for the protection of rights remain unaffected.

4. A recording or transcript may be made available to participants where the service provides for this. Downloading or onward sharing may be limited to protect third-party rights, confidentiality and security.

5. Use of recordings, transcripts, images, voices or private statements for public marketing, a commercial AI Mentor or identifiable model training requires a separate appropriate legal basis and, where consent is required, a separate voluntary statement.

6. The Operator may create aggregated or effectively anonymised data for statistics, analytics, security and service development where individuals can no longer be identified.

7. Recordings and transcripts are retained only for the periods stated in the Privacy Policy or a specific notice and may be subject to shorter service-specific retention settings.

8. Participants should avoid disclosing special-category data, third-party secrets or confidential information unless necessary, lawful and appropriately protected.

§ 15. Artificial-intelligence functions

1. The Platform may use AI for Mentor recommendations, search, User support, transcription, translation, summaries, classification, moderation, fraud detection, personalisation and content creation.

2. A User is informed when directly interacting with an AI system unless this is obvious from the circumstances. Synthetic or materially manipulated content may be labelled in accordance with applicable law.

3. AI outputs may be incomplete, outdated or incorrect. Users should verify material information and must not treat AI as a substitute for regulated professional advice.

4. The Operator does not use AI for practices prohibited by applicable law. Where solely automated processing would produce legal or similarly significant effects, the Operator ensures an appropriate legal basis, required information and applicable User rights.

5. User materials are not used to train or fine-tune commercial models beyond what is necessary to supply the selected service without a separate legal basis and appropriate information. Any consent required for such use is separate from acceptance of these Terms.

6. An AI Mentor may be created and offered only under separate terms, consent or agreement with the Mentor. Clients are informed that they are interacting with AI rather than a live Mentor.

7. The Operator may use safety controls, filtering and topic restrictions, particularly in health, legal, financial, personal safety, minors and other higher-risk contexts.

8. Users may report harmful, inaccurate or unlawful AI outputs through the Platform or the relevant contact channel.

§ 16. User Content and licence to the Operator

1. Users retain rights in their User Content and represent that they have the rights and permissions required to upload, publish or share it and that it does not infringe law or third-party rights.

2. To the extent necessary to provide Platform Services, the User grants the Operator a non-exclusive, royalty-free, worldwide licence to host, reproduce, technically process, convert formats, display and transmit User Content to authorised recipients for the period it is made available and for any additional period reasonably required for settlements and protection of claims.

3. For User Content designated as public, the licence also includes public display and making available through the Platform and its social functions according to the User's settings.

4. Private messages, private recordings and materials shared during a Session are not used publicly for advertising without a separate legal basis.

5. The Operator may create technical backups and retain limited copies after deletion for the backup cycle, legal obligations, security and protection of claims.

6. A User may report infringement of rights through the channel identified in § 21 or the DSA reporting mechanism.

7. The licence does not authorise the Operator to falsely attribute statements, endorsements or views to a User or Mentor.

8. Separate Mentor Terms and AI Mentor Terms govern wider use of Mentor profile materials, promotional assets and AI training materials.

§ 17. Mentor profiles, reviews, ranking and recommendations

1. Mentor profiles are prepared from information and materials provided by Mentors, public sources or Operator editorial work and may be subject to verification.

2. A verification badge indicates only the scope of checks described with the badge and does not guarantee a result, complete accuracy of every statement or suitability for every Client.

3. Reviews may be submitted by persons who actually purchased or used a service unless another review source is clearly identified. The Operator explains how reviews are verified where required by law.

4. Fake, undisclosed paid, coerced, abusive, unlawful or rights-infringing reviews are prohibited.

5. Main ranking and recommendation parameters may include relevance, category, language, location, Price, availability, rating, number and recency of reviews, booking volume, punctuality, service quality, profile completeness and verification, activity, Client preferences, usage history, popularity, editorial curation, promotions and paid placement.

6. Parameter weighting may depend on the search context and is described sufficiently to understand the main mechanism without disclosing code, trade secrets or information facilitating manipulation.

7. Paid placement, advertising, sponsorship or other visibility benefits are labelled in accordance with law.

8. The Operator may remove or correct manifestly inaccurate profile information, while giving the Mentor a reasonable opportunity to respond where appropriate.

§ 18. Prohibited conduct

1. Users must not publish, transmit or promote illegal, fraudulent or rights-infringing content, incitement to violence, harassment, discrimination, sexualisation of minors, malware, phishing, spam or other threats.

2. Users must not impersonate others, falsify qualifications, create artificial Accounts, reviews or transactions, manipulate rankings, obtain refunds fraudulently or circumvent security, limits or verification.

3. Mass data extraction, scraping, indexing, database copying, automated querying or use of Platform content to train or validate external AI models is prohibited without prior permission from the Operator and other right holders, except where mandatory law permits otherwise.

4. Users must not circumvent the payment system or intentionally move a relationship initiated on the Platform off-platform in breach of applicable Mentor or programme terms.

5. The Platform must not be used for money laundering, terrorist financing, sanctions evasion, prohibited goods, illegal services, incitement to crime or other unlawful activity.

6. Users must not use the Platform to collect unnecessary personal data, passwords, full payment-card details or confidential information without a lawful and proportionate reason.

7. The Operator may use proportionate technical and organisational measures to detect, limit and document abuse.

8. Detailed standards and enforcement rules are set out in the Community Standards and DSA Notice Procedure.

§ 19. Confidentiality, safety and in-person Sessions

1. Users should disclose only information necessary for the service and avoid sharing passwords, full card data, special-category data, third-party secrets or information subject to confidentiality duties unless there is an appropriate legal basis and protection.

2. Mentors must keep information received in connection with services confidential except where it is public, lawfully known beforehand, independently obtained, disclosed with permission or required by law.

3. Users should assess whether specific information should be disclosed and may enter into a separate non-disclosure agreement where appropriate.

4. For in-person Sessions, participants should choose a safe location, inform a trusted person where appropriate and follow the venue's rules. The Operator may provide safety features but does not physically supervise participants.

5. In an immediate threat to life, health or safety, Users should contact the appropriate emergency services rather than rely solely on Platform channels.

6. The Operator may suspend or cancel an in-person service where there is an objectively justified safety risk.

§ 20. Content moderation, illegal-content notices and DSA procedure

1. Content, profiles, reviews, messages or conduct that may be illegal or breach these Terms may be reported through the Platform or to [email protected].

2. A notice should, where possible, identify the exact content and its location, explain why it is considered illegal or non-compliant, provide contact details where required and include a good-faith statement.

3. The Operator acknowledges receipt where it has an electronic contact address and handles notices without undue delay, objectively, proportionately and with due diligence.

4. The Operator may leave content unchanged, reduce visibility, label or remove it, restrict monetisation, limit features, suspend or close an Account, refuse publication or refer the matter to a competent authority.

5. Where a decision restricts content or an Account for legal or contractual reasons, a statement of reasons is provided to the affected person to the extent required by law, unless disclosure is prohibited or would compromise security, an investigation or third-party rights.

6. A User may appeal through the mechanism specified in the decision or by contacting the DSA channel within the period stated, which will not be shorter than required by law.

7. The Operator has no general obligation to monitor all User Content in advance but may conduct voluntary good-faith measures aimed at safety, compliance and detection of infringements.

8. Repeated submission of manifestly illegal content or manifestly unfounded notices may lead to proportionate restrictions after a prior warning where required.

9. Further details are contained in the Community Standards and DSA Notice Procedure.

§ 21. Intellectual property in the Platform

1. Rights in the Platform, software, layout, databases, trade marks, logos, names, editorial materials and other protected elements belong to the Operator or its licensors.

2. The User receives a limited, non-exclusive, revocable and non-transferable right to use the Platform in accordance with these Terms for the duration of authorised access.

3. Protected elements may not be reproduced, modified, distributed, resold, sublicensed, decompiled or otherwise used outside the scope permitted by law or express permission.

4. Notices concerning copyright, trade marks, image rights or other rights may be sent to [email protected] or submitted through the Platform reporting mechanism and should identify the right and the material concerned.

5. Nothing in these Terms transfers ownership of the Operator's intellectual property to a User.

§ 22. Personal data

1. The Privacy Policy and service-specific notices describe purposes, legal bases, retention periods, recipients, international transfers and data-subject rights.

2. MM P.S.A. is the controller for Platform operation, sales, payments, Accounts, security, complaints and its own purposes unless another role or joint controllership is identified for a specific process.

3. A Mentor may be a separate controller for data lawfully obtained outside the Platform or used for independently determined purposes. Where the Mentor processes data solely on documented instructions, the parties may enter into a separate data-processing agreement.

4. Users must not provide third-party personal data without an appropriate legal basis and required information to those persons.

5. Marketing, public image use, certain AI uses and other purposes not necessary for contract performance are subject to separate consent where required and such consent may be withdrawn as stated when given.

6. Users should review the current Privacy Policy before using recording, AI, marketing or international features.

§ 23. Communications and marketing

1. Messages concerning the Account, Orders, security, legally required changes, complaints and contract performance may be sent without separate marketing consent because they are necessary to provide services or comply with legal obligations.

2. Commercial communications and direct marketing through electronic channels are sent on an appropriate legal basis and with any consent required by applicable law.

3. Users may manage consent and marketing preferences in the Account or through the opt-out mechanism included in a message. Withdrawal does not affect prior lawful processing.

4. The Operator may use aggregated and statistical information to measure campaign effectiveness while respecting data-protection rules.

5. A User must not use messaging functions for unsolicited marketing, spam or unlawful solicitation.

§ 24. Complaints

1. Complaints concerning the Platform, an Order, payment or service may be submitted to [email protected], through a Platform form or in writing to the Operator's address.

2. A complaint should, where possible, include contact details, Order number or Account ID, description, date and requested resolution. Missing information does not automatically invalidate a complaint where it can still be investigated.

3. The Operator responds to a Consumer complaint within 14 days of receipt unless mandatory law requires a shorter or specific period.

4. The response is supplied on paper or another durable medium, including email, in accordance with applicable law.

5. The Operator may request additional information, logs, recordings or explanations from the Client or Mentor, but this does not restrict Client rights or extend a mandatory response period where such extension is not permitted.

6. If a complaint is upheld, the Operator may bring the service into conformity, offer a new date or service, reduce the Price or issue a refund in accordance with law and the Client's applicable rights.

7. A model complaint form is included in the separate MeetMentor Forms document.

§ 25. Out-of-court dispute resolution

1. A Consumer may use available out-of-court complaint and redress mechanisms, including assistance from a competent consumer ombudsman, trade inspection authority or authorised ADR body, where the procedure applies.

2. Current information on available bodies and procedures is published by competent national authorities and European institutions.

3. The Operator does not commit to participate in a particular ADR procedure unless such participation is required by law or the Operator makes a separate declaration.

4. The parties are encouraged to attempt an efficient and proportionate resolution before commencing proceedings.

§ 26. Liability

1. The Operator is liable for non-performance or improper performance of its obligations in accordance with law and these Terms.

2. Nothing excludes or limits liability that cannot lawfully be excluded, including liability to Consumers for wilful misconduct, personal injury or other matters protected by mandatory law.

3. The Operator is not liable merely because a User does not achieve a subjective objective based on a Mentor's opinions, experience or information where the service was properly supplied and no guaranteed result formed part of the contract.

4. The Operator is not liable for User Content or third-party conduct to the extent that liability is excluded or limited under applicable intermediary-services law and the relevant conditions are satisfied.

5. In business-to-business relations, excluding persons enjoying consumer protection, liability for ordinary negligence is limited to actual, foreseeable loss and the Operator's remuneration connected with the relevant service during the preceding 12 months, capped at PLN 10,000, unless mandatory law provides otherwise.

6. In B2B relations, the Operator is not liable for loss of profit, indirect loss, data that could reasonably have been restored from the User's backup or interruptions caused by events beyond reasonable control, unless loss was caused intentionally or such limitation is unlawful.

7. Users must take reasonable steps to mitigate loss and promptly report material technical or security issues.

8. A Mentor's responsibility toward the Operator is governed by the Mentor Terms and any individual agreement.

§ 27. Corporate Accounts and employee benefits

1. The Operator may offer businesses and institutions packages, budgets, codes, wallets, limits, category catalogues and other functions for funding services for employees, contractors or members.

2. The corporate agreement specifies package rules, validity periods, settlements, eligible Users, limits and reporting.

3. Unless Users are expressly and lawfully informed otherwise, employer or organisation reports contain aggregated or administrative information such as budget use, transaction counts and categories and do not disclose conversation content, questions, recordings, diagnoses, private notes or mentoring details.

4. An organisation may restrict funded use to selected categories or service types but does not thereby obtain a right to interfere with confidential Session content.

5. The corporate organisation is responsible for communicating its internal benefit rules and lawful basis for any employee-related data it provides to the Operator.

§ 28. Sanctions, territorial restrictions and legal compliance

1. Availability of services, payment methods, payouts and functions may depend on country, local law, sanctions, tax, licensing, payment, safety or technical requirements.

2. The User represents that use of the Platform is lawful at the User's location and that the User is not subject to a restriction preventing lawful supply.

3. The Operator may refuse or limit a service to the extent necessary for legal, sanctions, AML, tax, payment or child-protection compliance.

4. Before actively directing sales to a new market, the Operator may introduce local language versions, terms, annexes, prices, currencies, consumer information and compliance mechanisms.

5. The mere technical availability of the Platform in a country does not mean that every service, payout model or Mentor category is available there.

6. The Operator may require additional identity, residency, tax, licensing or payment information before enabling cross-border transactions.

§ 29. Account restriction, suspension and termination

1. The Operator may limit a function, suspend an Account or terminate services for breach of law or these Terms, missing verification, security risk, fraud, payment abuse, repeated unjustified chargebacks, threat to others or a legal obligation.

2. The measure should be proportionate. Where appropriate, a warning or less restrictive measure is used before permanent termination unless the nature of the issue requires immediate action.

3. The User receives information on the main reasons and available appeal route where legally permitted and where disclosure does not jeopardise security, an investigation or third-party rights.

4. A User may stop using a free Account at any time, subject to settlement of active Orders, obligations, disputes and legally required data retention.

5. Termination does not affect accrued rights, payment obligations, licences necessary to perform existing contracts or provisions that by their nature survive termination.

6. The Operator may preserve limited evidence concerning serious abuse to prevent repeated violations and protect legal claims, in accordance with the Privacy Policy.

§ 30. Amendments to these Terms

1. The Operator may amend these Terms for a valid reason, including changes in law, case law or regulatory guidance, Operator details, Platform functionality, sales or payment models, new services, security requirements, fraud prevention or removal of ambiguity.

2. An amendment affecting an ongoing contract is communicated on a durable medium with notice appropriate to the nature of the change and required by law. Where the change cannot be introduced without consent, consent will be obtained.

3. Changes do not operate retroactively in relation to properly placed Orders unless favourable to the User, required by law or necessary for security without infringing accrued rights.

4. Where a change materially and adversely affects a continuing paid service, the User receives the rights required by law, including information about termination without additional charge where applicable.

5. The current version, effective date and archived versions are made available through the Platform.

6. Changes consisting solely of updated company identifiers, contact details or correction of obvious clerical errors may take effect upon publication where this does not reduce User rights.

§ 31. Language versions and cross-border access

1. The Platform and legal documents may be offered in Polish, English and other languages displayed in the interface. A User should select a language the User understands sufficiently to accept the terms and place an informed Order.

2. The language version displayed and accepted during registration, onboarding or purchase forms part of the contractual record. The Operator may record the language, version identifier, date, time, Account and method of acceptance and provide the document on a durable medium.

3. For Consumers, information presented directly before an Order and the version supplied to that Consumer must not be interpreted to deprive the Consumer of mandatory protection under the law of the country of habitual residence where that law applies.

4. Translations are intended to convey the same substantive rules. In a Consumer relationship, any discrepancy is interpreted in accordance with applicable law, transparency and the information actually supplied during contracting.

5. In non-consumer relations, the Polish version may be used as a reference solely to resolve an obvious translation discrepancy, unless the parties expressly designate another prevailing language. It may not create obligations that were not reasonably communicated in the accepted language.

6. Active targeting of a new country may be made conditional on local information, translations, annexes, payment methods, tax rules, consumer-protection mechanisms and other compliance measures.

7. Available languages for support, Sessions, complaints and communications are identified in the Platform. Lack of support in a particular language may justify limiting a service where necessary for proper performance.

§ 32. Governing law and disputes

1. Contracts with the Operator are governed by Polish law, subject to mandatory provisions of the Consumer's country of habitual residence that cannot be excluded by a choice of law.

2. Disputes involving Consumers and Sole Traders with Consumer Rights are heard by courts having jurisdiction under mandatory rules.

3. Disputes with business Users not enjoying consumer protection are subject to the common court having jurisdiction over the Operator's registered office where applicable law permits such agreement.

4. Before commencing business litigation, the parties should attempt negotiation for at least 30 days after written notice, unless urgent relief, preservation of a limitation period or immediate protection of rights is required.

5. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the extent that it could otherwise apply to a contract under these Terms.

6. Nothing prevents either party from seeking interim or protective relief from a competent court.

Annex 1 - Model withdrawal form

This form may be used but is not mandatory. A withdrawal statement may be sent to [email protected] or to the Operator's postal address.