MeetMentor Community Standards and DSA Notice Procedure

§ 1. Scope and guiding principles

1. Users must act lawfully, professionally, honestly and with respect for the rights, dignity, safety and privacy of others.

2. Freedom of expression and professional disagreement are respected, but do not protect unlawful content, harassment, threats, fraud or serious abuse.

3. Enforcement should be proportionate to the nature, context, severity, frequency and consequences of the conduct.

4. The Operator may consider whether the User acted in good faith, corrected the issue, cooperated with an investigation or repeatedly breached the rules.

5. These Standards supplement the Platform Terms, Mentor Terms, Referral Programme Terms and specific product rules.

6. Mandatory law and valid orders of competent authorities take precedence.

§ 2. Professional conduct

1. Communication should be factual, courteous and appropriate to a professional mentoring environment.

2. Threats, intimidation, harassment, stalking, blackmail, coercion, humiliation, bullying and persistent unwanted contact are prohibited.

3. Discrimination, hate speech and degrading treatment based on protected or personal characteristics are prohibited.

4. Sexual harassment, non-consensual sexual content, sexual exploitation and sexualised conduct involving minors are prohibited.

5. Users must not pressure others to disclose unnecessary personal, financial, health, identity or confidential information.

6. Users must respect reasonable boundaries, scheduled time, confidentiality and the chosen service scope.

7. Mentors must not exploit authority, fame, influence, vulnerability or information obtained through a Session for improper personal, financial or sexual advantage.

8. Clients must not abuse, threaten or pressure Mentors to provide unlawful services, guaranteed outcomes or information beyond the agreed scope.

§ 3. Illegal and prohibited content

1. It is prohibited to publish, upload, transmit or promote content that is illegal under applicable Union or national law.

2. Content infringing copyright, trade marks, image rights, privacy, personal rights, confidential information, trade secrets or other third-party rights is prohibited.

3. Fraud, phishing, malware, credential theft, identity theft, scams, fake investment schemes, illegal pyramid schemes and instructions designed to facilitate crime are prohibited.

4. Content promoting illegal goods or services, sanctions evasion, money laundering, terrorist financing, trafficking, exploitation or other serious offences is prohibited.

5. Incitement to violence, credible threats, extremist recruitment, glorification of terrorism where unlawful and instructions for causing serious harm are prohibited.

6. Child sexual abuse material, grooming, sexual exploitation of minors and any content sexualising minors are strictly prohibited and may be reported to competent authorities without notice where law requires.

7. Non-consensual intimate imagery, doxxing, unlawful surveillance and publication of private data intended to intimidate or harm are prohibited.

8. Spam, deceptive links, fake urgency, manipulated reviews, counterfeit credentials and false claims of official affiliation are prohibited.

9. The Platform must not be used to circumvent consumer, financial, professional, health, employment or licensing rules.

§ 4. Regulated and higher-risk topics

1. Discussions concerning investments, law, tax, health, mental health, insurance, credit, employment, immigration, real estate, personal safety and other regulated areas require particular care.

2. A Mentor without required qualifications must not present statements as regulated professional advice or create a misleading impression of licensure.

3. A Client should not treat a Session as a substitute for a doctor, lawyer, tax adviser, licensed investment professional, psychologist, therapist or other regulated professional where the Mentor is not lawfully providing that service.

4. Promises of guaranteed profit, funding, employment, promotion, health improvement, legal success, visa approval or any result not lawfully guaranteed are prohibited.

5. Material conflicts of interest, paid endorsements, affiliate benefits and commercial relationships affecting a recommendation must be disclosed.

6. Where a service may create a significant risk, the Operator may require additional disclaimers, verification, insurance, review, limits or suspension.

7. In an emergency or immediate threat, Users should contact the appropriate emergency service or qualified professional rather than rely on the Platform.

§ 5. Minors and safeguarding

1. Minors may use the Platform only in the manner permitted by the Platform Terms and applicable law.

2. Private, hidden or unnecessary contact with a minor outside approved channels is prohibited.

3. A User must not request intimate images, sexual information, secrecy from a parent or guardian, money, gifts, private meetings or unnecessary personal data from a minor.

4. Grooming, sexualised communication, manipulation, exploitation, threats or coercion involving a minor result in immediate protective action and may be reported to authorities.

5. Images, recordings, voice, messages and personal data of minors may be used only with an appropriate legal basis and required permissions.

6. Mentors serving minors may be subject to enhanced verification, training, monitoring, recording restrictions and safeguarding rules.

7. A suspected immediate danger to a minor should be reported to the appropriate emergency or child-protection authority and to the Platform.

§ 6. Privacy, confidentiality and recordings

1. Users should respect the confidentiality of information disclosed in Sessions and messages.

2. Recordings, transcripts, messages, files and another person's data must not be published or shared without an appropriate legal basis and permissions.

3. Secret recording is prohibited where unlawful or contrary to the agreed service, without limiting mandatory laws that allow evidence collection to protect rights.

4. Users should avoid sharing special-category data, third-party secrets, passwords, full card details or confidential information unless necessary and lawful.

5. Mentors must not add Clients to their own marketing databases without an appropriate legal basis and required consent.

6. Doxxing, public disclosure of private contact details, unauthorised publication of Session content and retaliation against a reporting person are prohibited.

7. The Operator may preserve relevant content and logs for complaints, security, legal duties and claims in accordance with the Privacy Policy.

§ 7. Fraud, manipulation and Platform integrity

1. Creating fake Accounts, transactions, referrals, qualifications, certificates, reviews, ratings or engagement is prohibited.

2. Manipulating ranking, recommendations, availability, prices, refunds, chargebacks, referral Attribution or promotions is prohibited.

3. Users must not circumvent payment systems, deliberately move Platform-acquired relationships off-platform contrary to applicable terms or conceal transactions.

4. Scraping, mass copying, unauthorised automated access, credential testing, security probing and use of Platform content for external AI training without permission are prohibited except where mandatory law permits.

5. Users must not introduce malware, overload systems, bypass rate limits, interfere with other Accounts or attempt unauthorised access.

6. Abuse of complaints, illegal-content notices, appeals or data-rights mechanisms through knowingly false, repetitive or harassing submissions is prohibited.

7. The Operator may use technical and human review to detect abuse and may require proportionate evidence or verification.

§ 8. AI-generated and synthetic content

1. Users must not use AI to impersonate another person, fabricate evidence, create deceptive endorsements or misrepresent synthetic content as an authentic live statement where this could mislead others.

2. AI Mentors, avatars, synthetic voices and materially manipulated media should be labelled in accordance with the Platform rules and applicable law.

3. Users must not use AI functions to generate unlawful, defamatory, fraudulent, exploitative or seriously harmful content.

4. Attempts to bypass safety controls, extract confidential system instructions, obtain another User's data or induce unlawful disclosure are prohibited.

5. AI outputs may be inaccurate and must not be presented as verified professional advice without appropriate human review and lawful qualifications.

6. The Operator may filter, limit, refuse, label, correct or remove AI outputs and may suspend an AI function where necessary for safety or compliance.

7. Users may report harmful or inaccurate AI outputs through the Platform or applicable reporting channel.

§ 9. How to submit a notice

1. Illegal content or a breach of these Standards may be reported through the Platform or to [email protected].

2. A notice should identify the exact item, profile, message, review, file or location, including a URL or other electronic location where available.

3. The notice should explain sufficiently why the reporting person considers the content illegal or contrary to these Standards and, for alleged illegality, identify the relevant legal basis where known.

4. The reporting person should provide a name and email address unless applicable law permits or requires anonymity for the relevant category of report.

5. The notice should include a statement that the reporting person believes in good faith that the information and allegations are accurate and complete.

6. Supporting evidence may be attached, but unnecessary personal data, confidential material and harmful content should be minimised.

7. An incomplete notice may still be reviewed where the Operator can identify the content and reasonably assess the issue.

8. Emergency threats should also be reported directly to the appropriate emergency or law-enforcement authority.

§ 10. Handling of notices and moderation

1. Where an electronic contact address is available, the Operator acknowledges receipt and communicates the decision where required.

2. Notices are assessed without undue delay, objectively, diligently and proportionately, taking account of context, law, rights and available evidence.

3. The Operator may request additional information from the reporting person, affected User, Mentor or another relevant party.

4. The Operator may leave content unchanged, label it, reduce visibility, limit recommendations or monetisation, remove it, disable access, restrict functions, suspend or terminate an Account or refer the matter to a competent authority.

5. Where immediate action is needed to protect persons, prevent crime, comply with an authority order or preserve evidence, action may occur before hearing the affected User.

6. Where appropriate, the affected User is given an opportunity to explain or correct the issue.

7. The Operator does not have a general duty to monitor all content in advance but may conduct voluntary good-faith safety and compliance measures.

8. Content removal does not necessarily result in Account termination; measures are selected according to severity, repetition and risk.

§ 11. Statements of reasons

1. Where required by applicable law, a User affected by a content or Account restriction receives a clear and specific statement of reasons.

2. The statement may identify whether the decision concerns illegality, breach of contractual rules, automated detection, a notice, an authority order or another basis.

3. It may describe the territorial scope, duration, content or Account restriction and available appeal or redress options.

4. The Operator may withhold information where disclosure is legally prohibited, would compromise an investigation, enable circumvention of safety systems or materially endanger another person.

5. Automated tools may assist detection or prioritisation, but significant decisions are reviewed by a human or subject to meaningful appeal where required.

6. The Operator maintains records of decisions to the extent necessary for accountability, legal duties and claims.

§ 12. Appeals and internal complaints

1. A User may appeal a material moderation decision using the link or function in the decision notice or by contacting the DSA channel.

2. The appeal should identify the decision, explain why it is incorrect or disproportionate and provide any new information or evidence.

3. The appeal is reviewed without undue delay by a person or mechanism capable of genuinely reconsidering the original decision.

4. The original measure remains in effect during the appeal where necessary for safety, legal compliance, protection of others or fraud prevention.

5. If the appeal succeeds, the Operator reverses or adjusts the measure and, where appropriate, restores content, access, visibility or other affected functions.

6. Where legally available, a User may also use certified out-of-court dispute-settlement bodies, courts or competent authorities.

7. Appeal rights do not prevent the Operator from taking further action if new evidence shows a more serious breach.

§ 13. Repeated misuse and manifestly unfounded notices

1. A User who repeatedly submits manifestly illegal content may be subject to proportionate suspension after a prior warning where required.

2. A person who repeatedly submits manifestly unfounded notices or complaints may be subject to temporary restrictions after a prior warning where required.

3. In assessing misuse, the Operator considers the number and proportion of problematic items, seriousness, consequences, intention and recurrence.

4. Restrictions must be time-limited and proportionate unless permanent action is justified by serious risk, law or repeated deliberate abuse.

5. Good-faith mistakes, reasonable legal disagreement and unsuccessful but arguable notices are not treated as abuse merely because the Operator reaches a different conclusion.

6. The affected person may appeal under § 12.

§ 14. Cooperation with authorities and rights holders

1. The Operator complies with valid orders and information requests from competent authorities in accordance with applicable law.

2. The Operator may preserve and disclose information where legally required or necessary to protect life, safety, rights, prevent serious crime or establish, exercise or defend legal claims.

3. Requests from authorities should use the designated legal or DSA contact where available and provide the required legal basis, scope and authentication.

4. Rights holders may submit notices concerning copyright, trade marks, image rights, privacy or other rights through the reporting mechanism.

5. The Operator may request evidence of the claimed right, authority to act and identification of the specific material.

6. Disclosure is limited to what is necessary and proportionate and is documented where required.

§ 15. Enforcement measures

1. Possible measures include warning, education, correction request, content label, reduced visibility, removal, feature restriction, payment hold connected to a specific risk, cancellation, temporary suspension and termination.

2. Measures may apply to a particular item, Offer, AI function, payment, profile, category or Account.

3. The Operator considers severity, frequency, intent, cooperation, harm, legal requirements, vulnerability of affected persons and previous enforcement.

4. Immediate termination may be appropriate for child sexual exploitation, credible threats, serious fraud, malware, unlawful access, severe privacy breach, repeated deliberate abuse or a legal obligation.

5. Amounts properly due are handled under the relevant commercial terms and are not forfeited arbitrarily merely because an Account is restricted.

6. The Operator may require additional verification, training, safeguards or an improvement plan before restoring access.

7. Restoration does not prevent continued monitoring of compliance within lawful and proportionate limits.

§ 16. Transparency, language and updates

1. The Operator may publish transparency information about notices, moderation, automated tools and enforcement to the extent required by law.

2. The Standards are written to be understandable and are made available in the languages supported by the Platform. The language version accepted or supplied to the User forms part of the contractual record.

3. The Operator may update the Standards because of legal, safety, product, technology or abuse developments.

4. Material changes are communicated with the notice required by applicable law and do not retroactively create a breach for conduct that was lawful and compliant when it occurred.

5. The current and archived versions may be made available through the Platform.

6. General questions may be sent to [email protected]; illegal-content and DSA notices to [email protected]; privacy matters to [email protected].

7. Nothing in these Standards limits mandatory rights to report to authorities, seek court protection or exercise data-protection rights.