| Operator | MM prosta spółka akcyjna (MM P.S.A.), a simple joint-stock company incorporated under Polish law, with its registered office in Warsaw, Poland |
|---|---|
| Address | ul. Przasnyska 2 lok. 8, 01-756 Warsaw, Poland |
| KRS | 0001253975 |
| NIP | 5253098322 |
| REGON | 545262117 |
| Contact | [email protected] | [email protected] | [email protected] | [email protected] |
| Version | 1.1 - legal and editorial status as at 14 July 2026; effective upon publication on the Platform |
| How to use these forms Use of a form is optional unless a specific process or law requires certain information. A submission should not be rejected solely because a different format is used, provided there is enough information to understand and handle the request. Avoid sending unnecessary special-category data, passwords or full payment-card details. |
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Form 1 - Consumer withdrawal from a distance contract
Purpose: To notify the Operator that you are exercising a statutory right of withdrawal. Use is optional.
Send to: [email protected] or ul. Przasnyska 2 lok. 8, 01-756 Warsaw, Poland
| Field | Information |
|---|---|
| Addressee | MM prosta spółka akcyjna (MM P.S.A.), ul. Przasnyska 2 lok. 8, 01-756 Warsaw, Poland; [email protected] |
| Statement | I/We hereby give notice that I/We withdraw from the contract concerning the following service or Digital Content: |
| Order number | ........................................................................................................................ |
| Service / Digital Content | ........................................................................................................................ |
| Date of contract / Order | ........................................................................................................................ |
| Date performance or supply began, if relevant | ........................................................................................................................ |
| Consumer name(s) | ........................................................................................................................ |
| Address | ........................................................................................................................ |
| Email / telephone | ........................................................................................................................ |
| Preferred contact method | ........................................................................................................................ |
| Additional information | ........................................................................................................................ |
| Signature | ........................................................................................................................ (only for paper forms) |
| Date | ........................................................................................................................ |
Note: The availability and consequences of withdrawal depend on the type of service, timing, any request for early performance and the statutory conditions. This form does not limit other mandatory rights, including remedies for non-conformity.
Form 2 - General complaint concerning an Order, payment or service
Purpose: To report non-performance, improper performance, a technical issue, payment problem, cancellation, refund issue or another service concern.
Send to: [email protected] or the complaint function in the Platform
| Field | Information |
|---|---|
| Full name / company | ........................................................................................................................ |
| Account ID / email | ........................................................................................................................ |
| Order number | ........................................................................................................................ |
| Mentor / service | ........................................................................................................................ |
| Date and scheduled time | ........................................................................................................................ |
| Issue category | ☐ service not performed ☐ quality / non-conformity ☐ technical ☐ payment ☐ refund ☐ cancellation ☐ other |
| Description of what happened | ........................................................................................................................ ........................................................................................................................ |
| When the issue was first noticed | ........................................................................................................................ |
| Steps already taken | ........................................................................................................................ |
| Requested outcome | ☐ new date ☐ correction / completion ☐ price reduction ☐ full refund ☐ partial refund ☐ explanation ☐ other |
| Evidence / attachments | ........................................................................................................................ |
| Preferred response channel | ........................................................................................................................ |
| Date | ........................................................................................................................ |
Do not include passwords, full card numbers or unrelated confidential information. Missing optional information does not automatically invalidate a complaint if the matter can be investigated.
Form 3 - Digital Content or Digital Service non-conformity report
Purpose: To request a remedy where Digital Content or a Digital Service is not in conformity with the contract.
Send to: [email protected]
| Field | Information |
|---|---|
| User / Account ID | ........................................................................................................................ |
| Order / subscription | ........................................................................................................................ |
| Digital Content or Digital Service | ........................................................................................................................ |
| Device / browser / app version | ........................................................................................................................ |
| Expected functionality or quality | ........................................................................................................................ |
| Actual problem | ........................................................................................................................ ........................................................................................................................ |
| First occurrence and frequency | ........................................................................................................................ |
| Error message / screenshot / log | ........................................................................................................................ |
| Troubleshooting already attempted | ........................................................................................................................ |
| Requested remedy | ☐ bring into conformity ☐ replacement / new access ☐ price reduction ☐ termination / refund ☐ other |
| Date | ........................................................................................................................ |
Form 4 - Data-subject rights request
Purpose: To request access, correction, erasure, restriction, portability, objection or information concerning personal-data processing.
Send to: [email protected]
| Field | Information |
|---|---|
| Full name | ........................................................................................................................ |
| Account email / User ID | ........................................................................................................................ |
| Relationship to MeetMentor | ☐ User ☐ Client ☐ Mentor ☐ Referral Partner ☐ contact person ☐ other |
| Right requested | ☐ access ☐ correction ☐ erasure ☐ restriction ☐ portability ☐ objection ☐ consent withdrawal ☐ automated-decision information ☐ other |
| Scope / data concerned | ........................................................................................................................ |
| Requested correction, if applicable | ........................................................................................................................ |
| Reason for objection or restriction, where relevant | ........................................................................................................................ |
| Preferred secure response method | ........................................................................................................................ |
| Identity-verification information | Please do not attach an identity document unless requested. We may ask for proportionate verification to protect your data. |
| Additional information | ........................................................................................................................ |
| Date | ........................................................................................................................ |
The ability to fulfil a request may be limited by legal obligations, third-party rights, security, claims, accounting, tax or other valid legal bases. You will receive an explanation where a request cannot be fully granted.
Form 5 - Marketing objection or consent withdrawal
Purpose: To stop future marketing or withdraw a specific optional consent.
Send to: [email protected] or the relevant preference settings in the Account
| Field | Information |
|---|---|
| Full name / Account email | ........................................................................................................................ |
| Action | ☐ unsubscribe from email marketing ☐ stop SMS / messaging ☐ stop telephone marketing ☐ stop push marketing ☐ withdraw personalised marketing ☐ withdraw public promotional-use consent ☐ other |
| Specific consent or campaign, if known | ........................................................................................................................ |
| Scope | ☐ all future marketing ☐ selected channel / purpose only: ........................................................................ |
| Additional information | ........................................................................................................................ |
| Date | ........................................................................................................................ |
Withdrawal applies prospectively and does not affect prior lawful processing. A limited suppression record may be retained to ensure that your preference is respected.
Form 6 - Notice of illegal content or breach of Community Standards
Purpose: To notify the Operator of specific content, a profile, review, message, file, Offer, AI output or conduct that may be illegal or breach the rules.
Send to: [email protected] or the reporting function in the Platform
| Field | Information |
|---|---|
| Your name / organisation | ........................................................................................................................ |
| Email address | ........................................................................................................................ |
| Capacity | ☐ affected person ☐ rights holder ☐ authorised representative ☐ authority ☐ other reporter |
| Exact electronic location | URL, profile, message ID, Order, screenshot or other precise location: ................................................................ |
| Content / conduct concerned | ........................................................................................................................ |
| Why it is illegal or non-compliant | ........................................................................................................................ ........................................................................................................................ |
| Legal basis, if known | ........................................................................................................................ |
| Rights claimed and authority to act, if relevant | ........................................................................................................................ |
| Urgency / safety risk | ☐ none known ☐ urgent risk to a person ☐ ongoing fraud ☐ child-safety concern ☐ other |
| Evidence / attachments | ........................................................................................................................ |
| Good-faith statement | I believe in good faith that the information and allegations in this notice are accurate and complete. |
| Signature / electronic confirmation | ........................................................................................................................ |
| Date | ........................................................................................................................ |
In an immediate threat to life, health or safety, contact the appropriate emergency or law-enforcement authority directly. Do not unnecessarily redistribute harmful content in the report.
Form 7 - Appeal against a moderation or Account decision
Purpose: To request reconsideration of a decision restricting content, visibility, monetisation, a function, profile or Account.
Send to: [email protected] or the appeal link supplied with the decision
| Field | Information |
|---|---|
| User / Account / profile | ........................................................................................................................ |
| Decision identifier / date | ........................................................................................................................ |
| Measure challenged | ☐ removal ☐ reduced visibility ☐ warning ☐ feature restriction ☐ suspension ☐ termination ☐ payout-related restriction ☐ other |
| Reason stated by MeetMentor | ........................................................................................................................ |
| Why the decision should be changed | ........................................................................................................................ ........................................................................................................................ |
| New facts or evidence | ........................................................................................................................ |
| Requested outcome | ........................................................................................................................ |
| Date | ........................................................................................................................ |
Form 8 - Mentor settlement, payout or correction complaint
Purpose: To question a transaction statement, Settlement Base, payout status, reserve, refund allocation, chargeback or correction.
Send to: [email protected]
| Field | Information |
|---|---|
| Mentor / entity | ........................................................................................................................ |
| Mentor Account ID | ........................................................................................................................ |
| Settlement period | ........................................................................................................................ |
| Order / transaction identifier | ........................................................................................................................ |
| Issue | ☐ missing transaction ☐ Settlement Base ☐ percentage ☐ tax / document ☐ reserve ☐ refund / chargeback ☐ payout delay ☐ currency / fee ☐ other |
| Amount in dispute | ........................................................................................................................ |
| Your calculation | ........................................................................................................................ |
| Reason and evidence | ........................................................................................................................ ........................................................................................................................ |
| Requested correction | ........................................................................................................................ |
| Date | ........................................................................................................................ |
Form 9 - AI Mentor error, safety or rights report
Purpose: To report a materially inaccurate, harmful, unlawful, privacy-infringing, defamatory or out-of-scope AI Mentor output or misuse of a Mentor’s image, voice or materials.
Send to: [email protected]; privacy issues may also be sent to [email protected]
| Field | Information |
|---|---|
| Reporter / Mentor / User | ........................................................................................................................ |
| AI Mentor name / product | ........................................................................................................................ |
| Date and approximate time | ........................................................................................................................ |
| Conversation / output identifier | ........................................................................................................................ |
| Prompt or context | Provide only what is necessary and do not add unrelated confidential data: ........................................................ |
| Problem category | ☐ factual error ☐ outdated information ☐ unsafe advice ☐ personal-data disclosure ☐ confidentiality ☐ defamation ☐ image / voice misuse ☐ prohibited topic ☐ labelling ☐ other |
| Output or screenshot | ........................................................................................................................ |
| Why the output is problematic | ........................................................................................................................ ........................................................................................................................ |
| Urgency | ☐ standard ☐ request temporary restriction ☐ urgent safety / legal risk |
| Requested action | ☐ correction ☐ label / disclaimer ☐ source update ☐ topic restriction ☐ temporary suspension ☐ deletion / privacy review ☐ other |
| Evidence / authoritative source | ........................................................................................................................ |
| Date | ........................................................................................................................ |
Form 10 - AI Mentor programme termination or scope-change request
Purpose: For a Mentor to request prospective termination, deactivation, narrowing of scope or change to approved materials under the AI Mentor Terms.
Send to: [email protected]
| Field | Information |
|---|---|
| Mentor / entity | ........................................................................................................................ |
| Account / Activation Record ID | ........................................................................................................................ |
| Request | ☐ terminate future participation ☐ remove selected source material ☐ restrict topic ☐ restrict channel / territory ☐ change promotion permission ☐ other |
| Requested scope | ........................................................................................................................ |
| Reason, if you wish to provide it | ........................................................................................................................ |
| Urgency and risk | ........................................................................................................................ |
| Requested effective date | ........................................................................................................................ |
| Acknowledgement | I understand that the applicable notice and wind-down rules may permit completion of active subscriptions, settlements and a reasonable technical deactivation period, subject to law and any urgent risk. |
| Date / signature | ........................................................................................................................ |
Form 11 - Notification of a Mentor’s death and Digital Legacy contact
Purpose: To notify the Operator of a Mentor’s death, request suspension or continuation review, and begin verification of persons entitled to rights or remuneration.
Send to: [email protected]
| Field | Information |
|---|---|
| Deceased Mentor | ........................................................................................................................ |
| Profile / Account / AI Mentor | ........................................................................................................................ |
| Date of death | ........................................................................................................................ |
| Person making the notification | ........................................................................................................................ |
| Relationship / legal capacity | ........................................................................................................................ |
| Email / telephone / address | ........................................................................................................................ |
| Request | ☐ temporary suspension ☐ continuation review ☐ payout information ☐ content / dignity concern ☐ other |
| Evidence of death | Do not send more data than necessary. The Operator will identify acceptable evidence and a secure method of submission. |
| Evidence of authority or entitlement | ........................................................................................................................ |
| Other potentially entitled persons / known dispute | ........................................................................................................................ |
| Specific concern or instruction | ........................................................................................................................ |
| Acknowledgement | I understand that being a contact person or family member does not by itself prove inheritance, ownership of rights or entitlement to payment and that further verification may be required. |
| Date / signature | ........................................................................................................................ |
Form 12 - Security or personal-data incident report
Purpose: To report suspected unauthorised access, data disclosure, phishing, Account takeover, loss of a device or another security incident.
Send to: [email protected] for personal-data incidents or [email protected] for general security issues
| Field | Information |
|---|---|
| Reporter / Account | ........................................................................................................................ |
| Contact details | ........................................................................................................................ |
| Date and time discovered | ........................................................................................................................ |
| Incident type | ☐ Account takeover ☐ phishing ☐ unauthorised disclosure ☐ lost device ☐ malware ☐ suspicious payment ☐ recording / file exposure ☐ other |
| What happened | ........................................................................................................................ ........................................................................................................................ |
| Data / Accounts potentially affected | ........................................................................................................................ |
| Immediate steps taken | ........................................................................................................................ |
| Ongoing risk / urgency | ........................................................................................................................ |
| Evidence / screenshots / headers | ........................................................................................................................ |
| Safe contact method | ........................................................................................................................ |
| Date | ........................................................................................................................ |
For urgent Account security, change your password where possible, secure your email account and payment methods, and do not send passwords or full card numbers to MeetMentor.