MeetMentor Mentor Terms and Conditions

§ 1. Scope and hierarchy of documents

1. These Mentor Terms govern application, registration, verification, profile publication, Offers, service performance, settlements, payouts, promotions, recordings, use of materials, complaints, liability, suspension and termination of collaboration with Mentors.

2. They supplement the MeetMentor Platform Terms. Matters not covered here are governed by the Platform Terms, Privacy Policy, Community Standards, applicable special terms and individual agreements.

3. In case of conflict, the following order applies: an individually signed agreement; specific campaign or Offer terms accepted by the Mentor; these Mentor Terms; and then the Platform Terms.

4. Acceptance of the basic Mentor Terms does not constitute consent to optional public use of private Session excerpts, commercial AI Mentor training or operation, or the Digital Legacy programme. Those modules require separate acceptance, consent or agreement.

5. The Mentor should retain the accepted version. The Operator makes these Terms available in a downloadable and storable form and may record the version, language, date, time, Account and method of acceptance.

6. The Mentor Terms apply to all services, materials and activities linked to the Mentor Account unless a written individual agreement expressly provides otherwise.

§ 2. Mentor status and no employment relationship

1. A Mentor may be a natural person, sole trader, company, foundation, association or other entity accepted by the Operator where the service and applicable law permit.

2. The Mentor acts as an independent contractor. These Terms do not create employment, partnership, franchise, agency, commercial representation, power of attorney or exclusivity unless the parties enter into a separate agreement of that nature.

3. Subject to accepted Orders and Platform rules, the Mentor decides whether to accept a particular Order, which available times to offer and the fields in which to provide services.

4. The Mentor may not make representations or assume obligations on behalf of the Operator without express authority.

5. The Mentor may conduct other business and work with other entities, subject to confidentiality, intellectual-property rights and the prohibition on deliberate circumvention of the Platform.

6. If the actual method of performance in a country requires a different legal classification, registration or agreement, the Operator may make activation or payout conditional on implementing a compliant model.

7. The Mentor is responsible for arranging the Mentor's working time, equipment, place of work and professional organisation, subject to service standards and accepted bookings.

§ 3. Registration, verification and compliance

1. The Mentor must provide true, current and complete identity, contact, professional, settlement and tax information and update it without undue delay after any change.

2. The Operator may request documents or statements needed to verify identity, age, business, authority to represent an entity, bank account, tax residence, VAT status, TIN, NIP, PESEL, VAT EU number, qualifications, experience, licences, certificates, rights to materials and legal compliance.

3. Verification may be conducted by the Operator or an external KYC, payment or compliance provider. Data-processing details are described in the Privacy Policy.

4. The Mentor must cooperate with obligations arising from tax rules, DAC7 or successor reporting, sanctions, AML, payment services, consumer protection, the DSA and payment-provider rules.

5. The Operator may require re-verification where information becomes outdated, risk increases, a transaction threshold is exceeded or law or a provider requires it.

6. The Operator may refuse activation, limit payouts or suspend a profile until justified verification is completed. Where legally permitted, the Mentor is informed of the required steps.

7. Successful verification does not guarantee the truth of every Mentor statement or any service outcome and does not transfer responsibility for the Mentor's qualifications to the Operator.

8. The Mentor must promptly notify the Operator of any loss, suspension or restriction of a professional licence, sanction, insolvency issue, conflict of interest or circumstance materially affecting lawful performance.

§ 4. Mentor profile

1. The Mentor is responsible for the truth, currency, legality and verifiability of profile information, including name, company, functions, achievements, experience, qualifications, titles, licences, certificates, business relationships and references.

2. The Mentor must not claim achievements, positions, results, endorsements or affiliations that the Mentor does not possess or present them in a misleading way.

3. The Mentor must provide materials of suitable quality and ensure that all necessary rights and permissions exist for photographs, logos, names, quotations, videos and other content.

4. The Operator may edit, shorten, organise, translate, format, correct language, prepare SEO variants and adapt descriptions to Platform consistency without materially changing the substance of the Mentor's statements.

5. The Operator may refuse publication or request amendment of content that is false, unsupported, outdated, illegal, misleading, contrary to the Community Standards or objectively likely to cause material reputational or safety harm.

6. The Mentor can review the current profile and should report material errors. The Operator handles justified corrections within a reasonable period.

7. The Operator may use information from public sources to draft a profile or invite a Mentor, but the profile must not be activated as an official Mentor profile without the required approval or legal basis.

8. The Mentor must not include unnecessary personal data, confidential client information or third-party material in the profile.

§ 5. Licence for the profile and basic promotion of Offers

1. For profile creation and operation, presentation of Offers and promotion of the Platform and the Mentor's services, the Mentor grants the Operator a non-exclusive, royalty-free, worldwide licence to use the Mentor's name, professional pseudonym, company name, profile images, biography, descriptions, logos, public professional information and promotional materials supplied for those purposes.

2. The licence includes fixation, reproduction, cropping, scaling, technical format adaptation, translation, combination with Platform branding, display and making available on the Platform, in applications, search engines, social media, newsletters, presentations, landing pages, sales materials and campaigns promoting MeetMentor or the Mentor's Offers.

3. The basic licence does not permit false endorsements, attribution of views, products or statements not approved by the Mentor, or creation of an AI Mentor.

4. The licence lasts while the profile is active and for a reasonable wind-down period needed to end campaigns, archive records, evidence settlements and protect claims, unless the material is lawfully used on another basis.

5. The Mentor may notify objectively justified restrictions concerning brands, image or context. The Operator will reasonably accommodate them where this does not prevent the basic collaboration.

6. Use of private Session recordings, Client statements or materials not designated for promotion requires a separate basis under these Terms or a specific consent.

7. The Operator may continue to retain archival evidence of previously published campaigns where required for legal compliance, accounting, defence of claims or historical records, without new promotional distribution.

§ 6. Offers, prices and scope of services

1. A Mentor may create or accept Offers for online calls, in-person meetings, written questions, video answers, events, Q&A sessions, activities, long-term mentoring, packages, Digital Content and other formats made available by the Platform.

2. An Offer should clearly state the subject, scope, exclusions, duration, delivery method, availability, Client requirements, proposed Client Price and material restrictions.

3. A Mentor must not offer a regulated service without the licences, permissions or qualifications required by law or present an unregulated service as regulated professional advice.

4. Client-facing Prices are displayed as total prices with applicable taxes and mandatory charges. Internal settlement with the Mentor is based on the Settlement Base defined in § 13.

5. The Mentor may propose prices, while the Operator may establish minimum or maximum values, rounding, currencies, conversion rules, packages and price requirements needed for legal compliance, product consistency, payments and consumer protection.

6. A Price change does not affect accepted Orders unless the Client and relevant parties expressly agree or a recognisable obvious error must be corrected.

7. AI Mentor, Digital Content and Digital Legacy pricing is subject to the specific rules in §§ 18 and 19.

8. The Operator may discontinue an Offer or limit its availability for legal, safety, quality, technical, commercial or reputational reasons, while respecting accepted Orders and accrued rights.

§ 7. Promotions, discounts and funding of reductions

1. The Operator may fund promotions, coupons, cashback, promotional credits and other reductions from its own share without decreasing the Mentor's amount unless otherwise agreed.

2. The Mentor may voluntarily join a promotion that reduces the Settlement Base or Mentor share. The conditions, period and maximum reduction are disclosed before acceptance.

3. Under a standard promotional mandate, the Mentor may authorise the Operator to reduce the base price by up to 30% in campaigns covering all Mentors, a significant category, a launch campaign or discount code. The mandate should be visible in the panel and may be disabled prospectively with reasonable notice.

4. A reduction exceeding the accepted limit and decreasing the Mentor's amount requires separate approval. Approval is unnecessary where the Operator bears the entire cost and the Mentor's amount is unaffected.

5. The Operator communicates promotion rules and presents reductions to Clients in accordance with applicable pricing laws.

6. The Operator may run free, charitable, barter, internal or pilot campaigns under separately accepted settlement rules.

§ 8. Calendar, Orders and response time

1. The Mentor must maintain an accurate calendar, availability, time zone, contact methods and information required to perform Offers.

2. The Mentor should accept, reject or respond to an Order without undue delay and actively cooperate with the Client and Operator where scheduling is required.

3. No later than 30 days after an Order, the Mentor should accept performance and agree a date or reject the Order. Inaction may lead to cancellation and a full Client refund.

4. Faster response may affect profile visibility and service-quality assessment where the ranking rules describe that parameter.

5. The Mentor should not accept an Order where the Mentor lacks the competence, time, permission or independence required for diligent performance.

6. The Operator may use reminders, temporary calendar holds, limits on new Orders and mechanisms preventing double bookings.

7. The Mentor must take reasonable steps to keep the Operator informed of extended unavailability, illness or other circumstances materially affecting accepted Orders.

§ 9. Standard of service performance

1. The Mentor must perform personally, professionally, diligently and punctually, with care appropriate to the declared expertise and in accordance with the Offer, law, Platform Terms and Community Standards.

2. Substitution by another person requires the Operator's prior approval and, where material, the Client's consent, unless the Offer originally identifies a team or substitution possibility.

3. The Mentor should reasonably prepare, review the lawfully supplied topic and avoid using Session time for matters unrelated to the Offer.

4. The Mentor must not guarantee profit, financing, investment, employment, promotion, examination results, health improvement, legal outcomes or any result that cannot lawfully be guaranteed.

5. The Mentor must clearly disclose a material conflict of interest, commercial relationship, affiliate remuneration or benefit capable of influencing a recommendation.

6. The Mentor must not encourage illegal conduct, abuse, discrimination, violence, sanctions circumvention, fraud, market manipulation or other unlawful behaviour.

7. The Mentor must cooperate with quality improvement, complaints and justified safety measures.

8. The Mentor should distinguish personal experience and opinion from verified fact and identify material uncertainty or limitations where relevant.

9. Where the Offer involves regulated or higher-risk topics, the Mentor must follow any additional disclaimer, documentation, insurance, verification or review requirements imposed by law or the Operator.

§ 10. Confidentiality, Client data and off-platform contact

1. The Mentor must keep confidential information obtained from Clients, including personal, business, technical, financial, professional information and materials supplied for the service.

2. Confidentiality does not cover information that is public, lawfully held before disclosure, independently obtained, disclosed with permission or required by law.

3. Where disclosure is legally required, the Mentor should, where lawful, inform the affected party beforehand and limit disclosure to what is necessary.

4. The Mentor may use Client data only as necessary to perform the service, support agreed contact and comply with the Mentor's legal obligations. A Client must not be added to the Mentor's marketing database without an appropriate basis and required consent.

5. Off-platform contact is permitted where required by the service, safety or agreed delivery method, but must not be used to circumvent settlement, collect excessive data or bypass Platform protection.

6. Where the Mentor independently determines purposes and means of processing outside the Platform, the Mentor may act as a separate controller and is responsible for the Mentor's own transparency, legal basis, security and data-subject rights.

7. The Mentor must use appropriate security measures, including protecting devices, Accounts, files, recordings and data access.

8. The Mentor must notify the Operator without undue delay of a suspected personal-data breach affecting Platform Clients or data received through MeetMentor and cooperate with investigation and legal obligations.

9. A separate data-processing agreement may be required where the Mentor processes personal data solely on documented instructions of the Operator.

§ 11. Services involving minors

1. A Mentor may serve a minor only in a format and category enabled by the Operator and in accordance with the consent and participation of a parent or guardian required by law and the Platform Terms.

2. The Mentor must not maintain hidden private contact with a minor, request unnecessary data, move conversations to unapproved channels or propose meetings without the parent's or guardian's knowledge.

3. The Mentor must not record or publish a minor's image, voice, messages or data without the appropriate legal basis and permissions.

4. Where there is concern for a minor's welfare, the Mentor should use Platform safety procedures and, where law or immediate risk requires, notify the appropriate authorities.

5. The Operator may require additional training, checks, certificates, safeguarding rules or restrictions for Mentors serving minors.

6. The Mentor must avoid grooming, coercion, inappropriate gifts, sexualised communication, discriminatory treatment or any exploitation of a minor.

§ 12. Cancellation, rescheduling, absence and technical problems

1. The Mentor should avoid cancelling accepted Sessions. Where change is necessary, the Mentor must promptly inform the Client and Operator and propose reasonable alternatives.

2. A Mentor cancellation entitles the Client to a new date, comparable service or full refund of the unused payment. The Mentor is not paid for an unperformed service.

3. Repeated cancellations, lateness, no-shows or failure to respond may affect ranking, visibility, Order limits or lead to profile suspension.

4. Where the Client cancels or reschedules under the rules applicable to the Order, the Mentor accepts the corresponding settlement.

5. If the Client fails to attend while the service was available and the Mentor remained ready, the booking may be settled as performed in accordance with the Platform Terms and consumer law.

6. The Mentor is responsible for the Mentor's equipment, connection, software, quiet and appropriate environment and basic technical preparation. A Mentor-side failure may require rescheduling or a Client refund and corresponding settlement correction.

7. The Mentor should promptly report Platform failures and provide reasonably available technical information needed for investigation.

8. In cases of force majeure, the Mentor must cooperate in good faith to reschedule or otherwise resolve the Order without prejudicing Client rights.

§ 13. Settlement model, Settlement Base and shares

1. Settlement Base means the amount actually paid and retained from the relevant transaction after deduction of indirect taxes due on the sale, refunds, price reductions, chargebacks, cancellations and other amounts that legally do not form revenue available for sharing between the Operator and Mentor.

2. The Settlement Base is not reduced by standard payment-processor fees, which are borne by the Operator unless an individual agreement expressly provides otherwise.

3. The standard Mentor remuneration for a properly performed, paid and non-refunded service is 70% of the Settlement Base.

4. The standard Operator share is 30% of the Settlement Base and covers Platform access, sales, marketing, technology, Client support, payments, administration, risk management and product development.

5. Referral Programme commissions are generally funded from the Operator share unless the Mentor previously accepts different terms for a specific campaign.

6. An individual split, minimum guarantee, fixed fee, event fee, charitable arrangement, barter or free collaboration may be agreed separately and prevails for its stated scope.

7. The Mentor may voluntarily allocate part of the Mentor remuneration to a designated foundation or social purpose. The instruction should identify the recipient, percentage or amount, period and prospective revocation rules.

8. The Operator provides a transaction and correction statement sufficient for the Mentor to verify remuneration while protecting Client privacy and trade secrets.

9. Where a transaction includes multiple Mentors, products, taxes, vouchers or bundled services, the allocation method is identified in the Offer, settlement statement or separate campaign terms.

10. No minimum number of Orders, revenue or payout is guaranteed unless expressly stated in an individual agreement.

§ 14. Settlement documents, taxes and reporting

1. A Mentor carrying on business must issue an invoice, receipt or other document required by applicable law and consistent with the Mentor's tax status.

2. Where the Mentor is subject to VAT or another value-added tax, tax is added to the Mentor's own remuneration only where and at the rate required by applicable law and the agreed settlement model. No single VAT rate is assumed for all Mentors or markets.

3. A Mentor not carrying on business may be paid only under a legally permissible model, including a separate civil-law agreement, copyright agreement, unregistered activity or another appropriate legal basis.

4. Acceptance of these Terms does not replace a separate agreement or document required to lawfully settle with a non-business individual.

5. An amount shown to an individual may be gross before mandatory tax or social-security deductions where the Operator is legally a withholding or paying agent.

6. The Mentor is responsible for accurately determining the Mentor's status, residence, tax, social-security and registration duties except for obligations imposed directly on the Operator.

7. The Operator may collect and report information required by platform-reporting rules, including DAC7 or successor legislation, and submit required information to competent authorities.

8. Missing required data or documents may lawfully delay payout, trigger required withholding or restrict sales until the deficiency is remedied.

9. The Mentor should obtain independent tax advice in the country of residence. Organisational information supplied by the Operator is not individual tax advice.

10. The Mentor must promptly inform the Operator of changes to tax residence, business status, VAT status, bank account, beneficial ownership or other information material to reporting or payout.

§ 15. Payouts, reserves, refunds and corrections

1. Payouts are generally made once per month to a verified bank account or another lawfully available method.

2. An amount for a service may be paid no earlier than 30 days after performance to allow for complaints, refunds, chargebacks and tax processes.

3. The standard minimum payout threshold is PLN 200 or the equivalent in another currency. Amounts below the threshold carry forward.

4. On final termination, the amount properly due is settled after open complaints and corrections are closed even if below the threshold, subject to actual, previously disclosed international-transfer costs where lawful.

5. Payout requires service performance, expiry of the applicable settlement period, no unresolved dispute justifying a reserve, complete data, required verification and a correct settlement document.

6. The Operator may establish a temporary and proportionate reserve only to the extent reasonably linked to a specific complaint, chargeback, suspected fraud, foreseeable refund or legal obligation. Reasons and an expected time frame are communicated where legally permitted.

7. If a transaction is correctly refunded, reduced, charged back or found not due after payout for reasons attributable to the Mentor, the Operator may offset the corresponding amount against future sums or request repayment.

8. Deductions are documented in the statement. The Operator does not impose undefined penalties or arbitrary deductions not based on these Terms, an individual agreement or law.

9. Where the payout currency differs from the settlement currency, conversion follows the rate and rules displayed in the panel, statement or payment provider interface. Actual intermediary-bank, international-transfer or currency-conversion costs may be charged or deducted only if previously disclosed, actually incurred and lawful.

10. The Mentor is responsible for providing accurate payment details. The Operator is not liable for delay caused solely by incorrect details, a receiving bank, payment provider or mandatory compliance review but will reasonably assist with investigation.

§ 16. Client complaints and recourse against the Mentor

1. The Mentor must cooperate in investigating Client complaints and provide a position and available evidence within the period specified by the Operator, taking into account the statutory deadline for responding to the Client.

2. The Operator determines the Client outcome in accordance with law, the Platform Terms and available evidence. The Mentor's position is considered but does not limit Client rights or the Operator's obligations as contracting party.

3. Where a complaint results from non-performance, improper performance, lateness, absence, illegality, missing qualifications, material inconsistency with the Offer or misleading conduct by the Mentor, the Mentor is not paid for the affected part and may be liable to the Operator for documented amounts refunded to the Client.

4. Recourse must correspond to the actual breach and its normal consequences. The Operator does not shift to the Mentor refunds caused solely by Platform failure, the Operator's own marketing decision or a statutory withdrawal unrelated to Mentor conduct unless individual terms state otherwise.

5. Before a material deduction, the Operator provides the basis, calculation and a reasonable opportunity to respond unless urgent securing of funds is required because of a chargeback, fraud or legal duty.

6. The Operator retains its legal duties to the Client regardless of internal settlement with the Mentor.

7. The Mentor must preserve reasonably available evidence of performance, subject to data minimisation and retention rules, and must not fabricate or manipulate records.

§ 17. Recordings, transcripts and Session materials

1. A Session may be recorded, transcribed or analysed only in a mode clearly identified before it begins and in accordance with the Platform Terms and Privacy Policy.

2. Within the basic collaboration, the Operator may process video, audio, chat, files, transcripts, summaries and metadata as necessary to provide selected functions, ensure safety, assess quality, settle transactions, handle complaints, prove performance and protect claims.

3. Basic processing does not automatically include public advertising using private Session excerpts, synthetic recreation of the Mentor's voice or image, or training of a commercial AI Mentor.

4. The Mentor may not independently publish a recording, image, voice or Client data without an appropriate legal basis and required permissions.

5. The Operator may create aggregated or effectively anonymised data that does not identify participants for statistics, safety, quality analysis and Platform development.

6. Retention periods and data-subject rights are described in the Privacy Policy. Intellectual-property rights in Mentor materials are governed by § 20 and separate statements.

7. The Mentor must not disable, circumvent or conceal recording indicators or misrepresent whether a Session is being recorded.

§ 18. Optional AI Mentor programme during the Mentor’s lifetime

1. The Mentor may voluntarily join the AI Mentor programme and provide materials to create a chatbot, assistant, avatar, synthetic voice, digital expert profile, knowledge search tool or other AI solution.

2. A separate consent or agreement specifies the materials, permitted uses, duration, territory, distribution channels, remuneration, future withdrawal, AI labelling, image protection and responsibility.

3. Within the accepted scope, the Mentor grants a non-exclusive licence, or an exclusive licence only where expressly agreed, for fixation, reproduction, digitisation, transcription, translation, adaptation, segmentation, annotation, knowledge extraction, vector representations and embeddings, training, fine-tuning, evaluation, model development and generation of text, image or voice outputs.

4. The licence may include public availability and commercial offering through the Platform, applications, APIs, distribution partners and technology providers acting for the Operator where expressly accepted.

5. The Operator may use technology, hosting, cloud, model, moderation and payment subcontractors subject to appropriate contractual protection of materials and personal data.

6. The AI Mentor is clearly identified as AI or a digital counterpart. The Operator must not present a generated response as a new statement personally made live by the Mentor.

7. The standard Mentor remuneration for paid AI Mentor use during the Mentor's lifetime is 70% of the Settlement Base allocated to the transaction unless separate terms establish another split, minimum, subscription fee, fixed fee or licence.

8. The Operator may set and change AI Mentor prices, currencies, packages, query allowances, subscriptions, access periods, promotions, product versions, distribution channels and bundling, while preserving the agreed method for calculating the Mentor share and not changing settled transactions retroactively.

9. The Operator may implement filters, topic limits and refusals to reduce hallucinations, abuse, impersonation, unlawful disclosure, rights infringements and regulatory risk.

10. Without additional express permission, an AI Mentor may not be used to endorse political parties or candidates, conduct political campaigning, or advertise adult sexual products, gambling, tobacco, weapons or illegal products, or supply high-risk medical, legal, investment or credit advice.

11. The Mentor may report material inaccuracies, outdated information or reputational risk. The Operator takes reasonable steps, including source correction, filtering, labelling, temporary suspension or retraining.

12. Unless separate terms provide otherwise, the Mentor may terminate future participation on 90 days' notice. During that period the Operator may wind down sales, fulfil active subscriptions, migrate the product, settle transactions and deactivate active use within a reasonable technical period.

13. Withdrawal of consent to personal-data processing has the consequences required by data-protection law and is assessed separately from intellectual-property licences, completed contracts and other legal bases.

14. The Operator may suspend or discontinue an AI Mentor for technological, legal, safety, quality, low-demand or reputational reasons while settling amounts properly due.

§ 19. Optional Digital Legacy programme after the Mentor’s death

1. The Mentor may voluntarily express a wish for a previously developed AI Mentor, recordings, Digital Content, educational materials or other designated assets to remain available after death.

2. Enrolment requires a separate statement identifying at least the covered assets, permitted forms of use, a contact person, remuneration rules and the right to revoke prospectively during the Mentor's lifetime.

3. The statement is not a will, testamentary disposition or inheritance arrangement and does not replace documents required under succession, copyright, image, personality-rights, data-protection or representation law.

4. After receiving credible notice of death, the Operator may temporarily pause new use or payouts until it receives evidence of death, identity and the authority of the person or persons entitled to exercise relevant rights and receive amounts.

5. Continued commercial use requires confirmation or permission from the person or persons who, under applicable law, control the relevant materials, image, memory, personality interests or payment rights. In a dispute, the Operator may suspend the programme pending joint instructions, settlement or final determination.

6. Within the rights effectively granted, the Operator may reproduce, adapt, technically update, translate, combine, train, fine-tune, host, make available and commercially offer the designated materials and AI Mentor for the legally permitted period and under the accepted terms.

7. The standard share payable to entitled persons is 35% of the Settlement Base allocated to a Digital Legacy transaction unless a separate agreement establishes another model.

8. The Operator may set and change prices, currencies, discounts, packages, subscriptions, query allowances, access periods, sales channels, distribution and bundling and may temporarily or permanently discontinue the product, while correctly applying the agreed share.

9. The Operator does not guarantee minimum revenue, transaction volume, a fixed price, permanent availability or continued product maintenance.

10. AI, recordings and materials are labelled so that Users are not misled about the Mentor's death or the synthetic nature of newly generated statements. The Operator must not knowingly create the impression that the deceased personally made new statements after death.

11. Without specific additional permission from entitled persons, the programme may not create new political endorsements or advertising for gambling, adult sexual products, tobacco, weapons or other controversial categories not clearly authorised during life.

12. The Operator uses reasonable safeguards against material inconsistency with documented Mentor knowledge, defamation, privacy infringement, unauthorised disclosure of secrets and harmful exploitation of the Mentor's image.

13. Entitled persons may report material errors, reputational harm or infringement of the deceased's memory or personality interests. The Operator considers the notice without undue delay and may correct, label, limit or disable the function.

14. Unless a separate agreement provides otherwise, entitled persons may terminate future commercial use on 90 days' notice. During that period the Operator may wind down sales and fulfil active paid subscriptions or commitments where lawful and appropriate.

15. Payment is made to persons who establish entitlement, after mandatory deductions and receipt of settlement documents. The Operator may deposit, hold or use another lawful mechanism where entitlement is disputed.

16. Nothing limits mandatory copyright, image, personality, succession or data-protection rights.

§ 20. Educational materials and other intellectual-property rights

1. The Mentor retains rights in the Mentor's materials, methods, presentations, books, recordings, trade marks, know-how and other works, subject to licences expressly granted to the Operator.

2. When supplying material for sale or distribution, the Mentor represents that all required rights exist for music, photographs, graphics, trade marks, quotations, recordings and third-party images.

3. The licence for a specific item of Digital Content should at least allow technical hosting, reproduction, conversion, security, distribution to authorised Clients, presentation in the Offer and actions necessary for sales and complaints.

4. Adaptations, translations, summaries, promotional excerpts, partner licensing, AI training or other additional uses require an express term or separate permission.

5. The Mentor must not upload material infringing third-party rights, confidentiality, open-source licences, stock-media terms, employment duties or agreements with previous clients.

6. Following a credible infringement notice, the Operator may temporarily block material while investigating, inform the Mentor of the basis and allow a response where law permits.

7. The Mentor must promptly notify the Operator if any right granted becomes restricted, disputed or unavailable.

8. The Operator may use reasonable technical protection measures and access controls for paid materials but does not guarantee that unauthorised copying can be eliminated entirely.

§ 21. Prohibition on circumvention of the Platform

1. The Mentor must not intentionally induce a Client acquired solely through the Platform to purchase directly outside the Platform a materially equivalent service where the purpose or effect is to avoid the agreed fee, payment rules or Client protections.

2. The restriction applies to a relationship initiated by the Platform and lasts for 12 months after the last paid transaction or material Order-related interaction with that Client unless an individual agreement establishes a shorter period.

3. The restriction does not cover a relationship that the Mentor can credibly document as independently existing before Platform contact, public services purchased without Platform data or cases approved by the Operator.

4. This provision does not prohibit publication of public contact details, operation of an independent business or response to independent enquiries. It prohibits deliberate use of Platform data, messaging or Sessions to avoid settlement of the specific relationship.

5. In the event of breach, the Operator may claim actual loss, including the fee it would have earned from a documented transaction, and apply proportionate profile measures.

6. The Operator does not impose an automatic grossly excessive penalty unrelated to actual harm unless an individually negotiated B2B agreement lawfully provides otherwise.

7. Nothing in this section limits mandatory competition law or a Client's right to choose providers after the applicable restriction expires.

§ 22. Ranking, data access and differentiated treatment

1. Main parameters affecting Mentor ranking and visibility may include relevance, category, language, location, Price, availability, response speed, punctuality, ratings, number and recency of reviews, booking volume, service quality, profile completeness and verification, activity, cancellation rate, promotions, paid placement, editorial curation and Client-side personalisation.

2. The Operator describes main parameters and their relative importance sufficiently to understand the mechanism without disclosing source code, trade secrets or information facilitating manipulation.

3. Paid placement or increased visibility is labelled and subject to separate conditions.

4. The Mentor receives data necessary to perform services and verify settlements, including Order, contact, timing, service scope and financial statements, subject to data minimisation.

5. The Mentor does not receive data of other Mentors or unrelated Client information.

6. After collaboration ends, the Mentor may obtain a copy of the Mentor's own data and materials to the extent required by law, export functions and third-party rights. Transactional access may be limited after mandatory retention periods.

7. Where the Operator offers its own or affiliated services under conditions capable of affecting competition with Mentors, material differentiated treatment is described to the extent required by law.

8. The Operator may change ranking algorithms for quality, safety, relevance, fraud prevention, commercial development or legal compliance, subject to transparency obligations.

§ 23. Mentor liability, insurance and third-party claims

1. The Mentor is responsible for the legality of the Mentor's conduct, Offers, statements and materials, the truth of material claims, possession of required qualifications and non-infringement of third-party rights.

2. The Mentor is liable to the Operator for loss caused by the Mentor's culpable breach of these Terms, law, confidentiality, intellectual-property rights, data-protection duties, tax obligations or misleading conduct, under general legal principles.

3. The Mentor is not responsible for the Operator's conduct, Platform failures, the Operator's marketing decisions or loss the Mentor could not reasonably foresee or prevent.

4. To the extent permitted by law, Mentor liability for ordinary negligence is limited to actual and foreseeable loss, except for confidentiality, personal data, intellectual property, fraud, wilful misconduct, personal injury and matters that cannot lawfully be limited.

5. The Operator may require appropriate professional liability insurance for regulated, higher-risk, in-person or high-value services. The requirement and minimum scope are communicated before activation of the Offer.

6. The Mentor may not assume obligations, grant guarantees or settle claims on behalf of the Operator without authority.

7. The Mentor must promptly notify the Operator of a third-party claim relating to the Mentor's service or material and reasonably cooperate in defence or settlement.

8. The Operator may control the defence of a claim directed against the Operator, while reasonably consulting the Mentor where the claim arises from Mentor conduct.

§ 24. Mentor complaints, explanations and appeals

1. The Mentor may submit questions, complaints and appeals concerning the profile, ranking, settlements, payouts, moderation or suspension to [email protected] or through the relevant panel function.

2. The submission should identify the Account, transaction or decision, describe the issue, state the requested outcome and include available evidence.

3. The Operator handles the matter without undue delay, objectively and proportionately, and responds on a durable medium where appropriate.

4. Where the EU rules on platform-to-business relations apply, the Operator provides an internal complaint-handling system where required and identifies relevant mediation information in the current terms or a dedicated notice.

5. The Mentor may appeal a material restriction within the period stated in the notice. The appeal is subject to a genuine reconsideration by a person or mechanism capable of reviewing the original decision.

6. An appeal does not automatically suspend a decision where maintaining it is necessary for safety, Client protection, legal compliance or fraud prevention.

7. The Operator will correct an established settlement or attribution error and include the correction in the next practicable cycle.

§ 25. Restriction, suspension and termination of collaboration

1. The Operator may restrict visibility, new Orders, functions, payouts or the profile in the event of legal or contractual breach, missing verification, poor quality, repeated complaints, absence, safety risk, fraud, sanctions, third-party-rights infringement or objectively justified reputational risk.

2. The measure should be proportionate. Where appropriate, the Operator uses a warning, improvement plan or less restrictive measure before permanent termination.

3. The Mentor receives reasons and appeal information to the extent required by law unless disclosure is prohibited or would compromise security, investigation, fraud prevention or third-party rights.

4. The Mentor may end collaboration at any time by disabling the profile or giving notice, subject to completion of accepted Orders, settlements, complaints, refunds, confidentiality and licences relating to sold materials.

5. Where applicable platform-to-business law requires advance notice of termination, the Operator provides at least the legally required period, including 30 days where that rule applies, unless a statutory exception permits immediate action.

6. Immediate suspension or termination may occur for a legal obligation, serious or repeated breach, fraud, threat to persons, illegal content, lack of legal authority to perform or inability to continue lawfully.

7. Termination does not affect settlement of properly performed services, open complaints, chargebacks, taxes, confidentiality, intellectual-property rights, or separate AI Mentor or Digital Legacy terms that remain effective.

8. The Operator may preserve evidence necessary to establish, exercise or defend claims and prevent repeated abuse, in accordance with the Privacy Policy.

§ 26. Amendments to the Mentor Terms

1. The Operator may amend these Terms for a valid reason, including changes in law, sales or settlement models, Operator details, functionality, technology, security, quality standards, payment or tax requirements, or removal of ambiguity.

2. The Mentor is informed on a durable medium with the notice required by law. Where EU P2B rules apply, the standard notice is at least 15 days and longer where material technical or commercial adaptation is required.

3. A shorter period is used only where permitted by law, including a legal obligation, urgent security threat, fraud, malware, spam, data breach or other unforeseen risk.

4. Changes do not remove properly accrued amounts and do not operate retroactively on accepted Orders unless favourable, required by law or expressly agreed.

5. Where separate consent is required, it is obtained before the change applies. Refusal may result in no access to a new optional feature rather than automatic loss of accrued rights.

6. The current and archived versions are made available through the Platform.

§ 27. Language versions, international Mentors and country-specific terms

1. These Terms may be offered in Polish, English and other languages. The Mentor should use a version the Mentor understands sufficiently to accept obligations concerning services, data, materials, settlements and liability.

2. The language version displayed and accepted during onboarding or signed by the parties forms part of the contractual record. The Operator may record the language, version number, date, Account and method of acceptance and provide a copy on a durable medium.

3. For a Mentor resident, established, tax-resident or performing services outside Poland, the Operator may require a country annex, individual agreement or additional documents concerning legal status, tax, social security, withholding, invoicing, currency, payouts, KYC, sanctions, professional licensing, data protection and local law.

4. Availability of onboarding, sales, payouts, AI Mentor and service categories may be limited by country until a compliant legal, tax, payment and technical model is implemented.

5. Translations are intended to convey the same substance. In case of discrepancy, an individually negotiated agreement, applicable country annex and the version expressly accepted by the Mentor prevail. The Polish version may be used only to resolve obvious translation errors and does not create obligations not reasonably communicated in the accepted version.

6. The mere availability of an English version does not mean collaboration is legally or operationally available in every country. The Mentor must provide the correct country of residence and should not commence sales until the relevant settlement model is enabled.

7. The Operator may require documents in Polish or English or accompanied by a reliable translation where necessary for verification or legal compliance.

§ 28. Governing law and disputes

1. These Terms are governed by Polish law, subject to mandatory provisions applicable because of the Mentor's legal status or market of performance.

2. The parties should first attempt to resolve a dispute through negotiation for at least 30 days after written notice unless interim relief, preservation of a limitation period, data protection, intellectual-property protection or safety requires urgent action.

3. Disputes with a Mentor acting as a business are subject to the court having jurisdiction over the Operator's registered office where applicable law permits.

4. For a person enjoying consumer protection, jurisdiction and applicable mandatory rights are determined under the relevant mandatory rules.

5. For international Mentors, a country annex may include tax, payment, data, licensing or dispute-resolution provisions that prevail within its stated scope.

6. Nothing prevents either party from seeking protective or interim measures before a competent authority.

Annex 1 - Mentor consent and declaration modules

Section A summarises the declarations covered by the single required acceptance of the Mentor Terms. Sections B-E apply only to optional features and are presented separately when the Mentor voluntarily activates the relevant feature. The system records the document version, language, date, scope and user account.

Acceptance of the basic Mentor Terms